Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@stagestrike.com. Returns need to be sent to: BYCAS MEDIA LLC, 5818 Labelle St, Belle Isle, FL 32809, United States. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is at your expense — we only provide a prepaid label when the return is our error.

Our error
If we sent the wrong item, or it arrived defective or damaged, none of the above applies — we’ll email you a prepaid return label and refund or replace in full, no restocking fee. Contact us at support@stagestrike.com before sending anything back.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate it and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Get in touch if you have questions about your specific item. We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International orders
If an international parcel is refused or returned to us because import duties, taxes, or carrier clearance fees weren’t paid, we’ll refund the product price once it’s back with us. Shipping charges are not refundable. See our Shipping Policy for how import charges work.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. In that case we refund what you paid us — the product price plus the original shipping charge — with no restocking fee. Sending the item back to us is at your own cost. Your item must be in the same condition you received it, unused, with tags, and in its original packaging, and you’ll need the receipt or proof of purchase. These EU rights override the general terms above.

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be refunded the product price minus a 10% restocking fee. Original shipping charges are not refundable. Refunds go back to your original payment method within 10 business days — your bank or card company may take additional time to post it.

If more than 15 business days have passed since we approved your return, contact us at support@stagestrike.com.